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Appliance Tech-Care
Appliance Tech-Care, Appliance Technician
Category: Australia Whitegoods
Satisfied Customers: 1091
Experience:  35+ Years - 40,000+ Completed 'Real World' Repairs
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I have a 6th sense washing machine 7.5 kg, Model WSF1073CD

Resolved Question:

I have a 6th sense washing machine 7.5 kg, Model WSF1073CD and I am in the middle of a cycle and a red light has come on saying clean pump. What do I do to clean the pump as I have no idea? Is the pump the grey pipe?

Thank you
Gemma
Submitted: 2 years ago.
Category: Australia Whitegoods
Expert:  Appliance Tech-Care replied 2 years ago.

Tech-Care-Guru :

Can you double check that model number

Customer:

N387

Customer:

or

Customer:

sgs2006

Customer:

thats what is says on back

Tech-Care-Guru :

I

Tech-Care-Guru :

there should be a number label inside the area around the door when you open it

Customer:

ill have to wait a minute as i have just turned it off as it was on a cycle

Tech-Care-Guru :

tell me, is there a panel across the bottom that has a couple of tabs sticking out?

Customer:

no

Customer:

ok

Customer:

numbers

Customer:

product name: WSF10073CD

Customer:

Seriel no: 90566812

Customer:

12NC: W10313828

Customer:

thats all it said inside

Tech-Care-Guru :

very strange, and the make is whirlpool

Customer:

yes whirlpoo

Customer:

can I upload a photo of it for you?

Tech-Care-Guru :

no there is no way to do that , i can give you links but the other way

Customer:

i bought it from goodguys

Tech-Care-Guru :

where did you buy it

Customer:

joondalup good guys about 8 months ago

Tech-Care-Guru :

i cant find anything on that model number, there is a sixth sense machine make by beko

Customer:

no its definitley whirlpool as it has a big badge on the front and underneath the dial it says 6th sense

Tech-Care-Guru :

front loader

Customer:

yes it is a front loader - I thik this is it

Tech-Care-Guru :

how about these

Customer:

thats the one - WFS1073DD

Tech-Care-Guru :

where do you see that

Tech-Care-Guru :

sorry i must be blind LOL

Tech-Care-Guru :

You see that panel across the bottom

Customer:

that link you just sent me it was on there -



























7.5 Kg Front Load Washer
WFS1073DD

Customer:

on the wahsing machine?

Tech-Care-Guru :

i see it

Tech-Care-Guru :

yes on your washer, there is a panel across the bottom looks like about 3 inches off the floor

Customer:

excellent!

Tech-Care-Guru :

i am looking for a manual on it

Customer:

yes there is a panel

Customer:

running along the entire bottom onf the washing machine

Customer:

I have taken it off and there is a black screw cap

Tech-Care-Guru :

still looking for manual.
while I am looking take a close look at that panel and see if it opens

Customer:

yes it does, shall I unscre the cap?

Tech-Care-Guru :

great , that black cap screws off, but dont do it now

Customer:

ok

Tech-Care-Guru :

is the machine where water can drain

Tech-Care-Guru :

is there water in the machine

Customer:

yes it is by the laundry sink and I have grey pipe running from the machine into the sink

Customer:

yes

Customer:

as it was mid cycle

Customer:

but when I opened door just now nothing cmae out

Tech-Care-Guru :

if you remove that cap water will shoot out into the room

Customer:

ok

Customer:

shall I put something underneath it?

Tech-Care-Guru :

if you can damage something on the floor dont remove the cap

Customer:

the clothes are just saturated

Customer:

no there are tiles only

Tech-Care-Guru :

can you drain the washer with the spin cycle

Customer:

ill try

Tech-Care-Guru :

try it ill be back in a couple minute

Customer:

yes lots of water is coming out into my sink

Tech-Care-Guru :

let it drain , then pull washer out away from the wall about 2 ft if possible

Customer:

ok

Tech-Care-Guru :

can you move the machine

Customer:

ill have a go there is a tumble dryer on top of it

Tech-Care-Guru :

next tip the washer up at an angle against the wall
this will keep the water from coming all over the floor

Tech-Care-Guru :

then unscrew that cap

Customer:

ok

Customer:

ok done that and drained water out

Customer:

its now sitting abck flat with a tray underneath it

Tech-Care-Guru :

did you unscrew cap

Customer:

yes

Customer:

all water drained out from cap

Tech-Care-Guru :

that is the pump filter, was there anything on it or inside

Customer:

yes a heap of tissues!!

Customer:

ive pulled them out

Tech-Care-Guru :

theres our problem, you need to clean that out about every 3 months or more if you get that error message

Tech-Care-Guru :

i think i have answered your question

Customer:

perfect thank you!! Ill press accept on payment now.

Customer:

Thanks again

Tech-Care-Guru :

please press hte green button, bonuses are appreciated

Appliance Tech-Care, Appliance Technician
Satisfied Customers: 1091
Experience: 35+ Years - 40,000+ Completed 'Real World' Repairs
Appliance Tech-Care and 2 other Australia Whitegoods Specialists are ready to help you

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