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AUSSIE- Repair Tech., Appliance Technician
Category: Australia Whitegoods
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Experience: Appliance Tech with 12 years experience in the Industry.
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I have a westinghouse GOL 476 wall oven The bottom oven element

Customer Question

I have a westinghouse GOL 476 wall oven
The bottom oven element is not working, how do you get access to it to replace it?

Keith

Submitted: 1 year ago.
Category: Australia Whitegoods
Expert:  al-mod replied 1 year ago.

Hi, I’m a Moderator for this topic and I wonder whether you’re still waiting for an answer. If you are, please let me know and I will do my best to find an Expert to assist you right away. If not, feel free to let me know and I will cancel this question for you. Thank you!

Expert:  AUSSIE- Repair Tech. replied 1 year ago.

Hi there and thank you for your question, sorry for the delayed response, I will be assisting you with your inquiry today,

Remember it is up to us to work as a team and help solve this problem, or at least work out a way of troubleshooting it and to get you sorted one way or another,,
If by a certain time, you have not accepted my help by pressing the accept button located on your screen after an answer has been given, I will opt out and move on to help others who are wanting genuine paid assistance. Just Answer is not free and experts are only paid by your acceptance okay. At any time, you may request further info and ask questions if you feel the need, even after accepting, this is not a problem at all.

The bottom bake element in the oven compartment? Or the fan forced element please?? Both are in the lower section of the oven*

Customer: replied 1 year ago.

WHen cooking the top is burning and that is taking longer time to bake.
YOu asked if it is the fan element or the bottom element, I am not sure on that one now, is there a way to find out which one it is burnt out

Customer: replied 1 year ago.

I am not sure how the fees work, all I want is this problem fixed, I do not want a monthly subscription, so does the 15 dollars I approved on visa be sufficient for this information

Expert:  AUSSIE- Repair Tech. replied 1 year ago.

Okay, when I have answered your question, you hit the accept button and then the Just Answer website will authorise your payment of $15 to me. (They hold your deposit until you accept)

I need to know, is it a GOL476S, a GOL476K, or GOL476W ? Then I can look at the technical data and work out how many elements this oven has and the different cooking modes etc okay,,

Customer: replied 1 year ago.

THe model number is POL 668W This number I found after opening the oven door.


THe model I gave before was a guess from the owners manuel,

Expert:  AUSSIE- Repair Tech. replied 1 year ago.

Can you look at this photo and confirm that it is this oven, look at the dials and the features etc...

graphic

Customer: replied 1 year ago.

yes the picture is correct, it is the six button model POL668W

Expert:  AUSSIE- Repair Tech. replied 1 year ago.

Okay,

Looking at the diagram, you can see the grill element and the boost element at the top of the oven compartment. Behind the rear panel, in the centre(labelled fan baffle) is the fan forced oven element. If your lower oven is not heating, then it will be the element behind the rear fan panel that isnt working.

You need to isolate the mains power to the oven at the circuit breaker, then remove all of the oven shelves and side racks and then undo the screws on the rear fan panel to release the panel from the rear of the oven. Once you have the screws removed, the panel will then come forward, exposing both the fan and the fan forced oven element.

Here is a video that will give you an idea on how this is done also okay, you dont need to remove the door though okay,,most of the time (up to you)

http://www.youtube.com/watch?v=3-bwySCMG28

AUSSIE- Repair Tech., Appliance Technician
Positive Feedback: 99.1 %
Satisfied Customers: 3989
Experience: Appliance Tech with 12 years experience in the Industry.
AUSSIE- Repair Tech. and other Australia Whitegoods Specialists are ready to help you
Customer: replied 1 year ago.

I took the element into a repair place to get a new one, they checked the element and said there is nothing wrong with it.

To bake a cake it tends to burn on the top and is taking longer to bake than it used to, that is why I thought it was the bottom element that is not functioning.
Any ideas?

Keith

Expert:  AUSSIE- Repair Tech. replied 1 year ago.

Hi there again Keith,

Im thinking that maybe the thermostat needs changing... it is what regulates the temperature inside the oven etc..

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