Australian Car Repair Issues? Ask an Auto Mechanic for Answers ASAP
Hello and welcome to just answer. I value your input to my questions so I can help you better.What this sounds like is the rod from the outside handle has come dissconected to the latch mechanism. You will have to remove the door panel to gain access to the mechanism to repair this. If your handy and feel comfortable doing this I can walk you through it. Let me know.
What could be the issue is bro***** *****dle, broken clip holding the rod or just come detached . You wont know until you remove the door panel and investigate. If you require any further help I'll be happy to do so.