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Ask sprinkles08 Your Own Question
sprinkles08, ASE Certified Technician
Category: Australia Car
Satisfied Customers: 21423
Experience:  ASE Master and Advanced level certified. Factory trained with 15 years dealership experience
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The car radio says System secure, please contact dealer. We

Customer Question

Hi the car radio says System secure, please contact dealer. We entered the wrong pin 3 times and now thats whats showing :(
JA: Is this an aftermarket stereo, or did it come with the car?
Customer: Came with the car
JA: What is the make/model/year of your car?
Customer: Nissan dualis T2 2011
JA: Are you hoping to fix this yourself? What have you tried so far?
Customer: have tried pressing all the buttons or combinations of buttons. Dont want to have to go to original Nissan store its 45min drive
JA: Anything else you think the mechanic should know?
Customer: We now have the correct pin, changed the car battery hence the original need to enter pin nunber
Submitted: 2 months ago.
Category: Australia Car
Expert:  sprinkles08 replied 2 months ago.

Hello and welcome to JustAnswer!

On some vehicles the radio will lock if the wrong code is entered enough times and then has to be sent to a repair facility to be unlocked, but hopefully that isn't the case.

It sound just be a matter of either allowing enough time or disconnecting the battery again. If you disconnect the battery for a minute or so and reconnect it then you should be prompted to enter the code again. Have you tried this?

Customer: replied 2 months ago.
unfortunately the radios been like that for almost 2 years now so might just bite the bullet and go back to the original dealer? We did take out the battery for an hour or so but it didn't reset the radio.
Expert:  sprinkles08 replied 2 months ago.

If the problem started as a result of a battery disconnect then the radio may have failed or it may need to be unlocked by a repair facility as I touched on earlier. If disconnecting the battery again didn't allow you to enter the code then sending the radio to a repair facility or replacing it will most likely be necessary.

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