How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask gomi_otaku Your Own Question
gomi_otaku
gomi_otaku, Technician
Category: Australia Car
Satisfied Customers: 3378
Experience:  VW Technician, VW FastTrack, VW Academy, VW Certified
12249065
Type Your Australia Car Question Here...
gomi_otaku is online now
A new question is answered every 9 seconds

My 2013 Kia Cerato transmission has suddenly locked when in

Customer Question

My 2013 Kia Cerato transmission has suddenly locked when in park and I can only move it by pushing the override switch at the same time as moving the gear lever. Also my dash display is not working - the needles do not move so I don't know my speed or fuel level.
Submitted: 10 months ago.
Category: Australia Car
Expert:  Pete replied 10 months ago.

Hi my name is ***** ***** I will be happy to assist with this today.In some cases I may need more info to assist better.I apologize for any delay.My info is somewhat limited on your model here but I had seen no one else has responded and would like to see if I can help here.If at any time you feel that I cannot help with this please let me know.

From what you have described here this sounds like a major power loos to the shifter assembly and instrument cluster or a fault with the electronic ignition switch itself.I have seen several electronic ignition switch failures in the past before cause issues like this here needing replaced.The switch fails to send the correct signals out of all of its terminals and can cause this fault.

The first thing that needs done here is to have the fault codes checked/read out to see what codes are set and then from there any codes set need diagnosed and repaired.This needs done with a scan tool that will plug in and communicate with all computers in your vehicle.

The switch itself will also need checked/tested using a scan tool that can observe the switch signals and a multi meter to see if it needs replaced.

If more help is needed, use the reply tab to continue our conversation. If no further assistance is needed, kindly rate my service.You can rate at any time and we can continue to work on your question as this will not close out your question.Keep in mind in some cases it can be difficult to fully diagnose or help repair your vehicle without seeing it and I work on delivering the best possible answer from what I see to work with.

Thanks Pete

Customer: replied 10 months ago.
I had my car serviced and they checked all the electronics and advised they are working fine. All fuses were also checked and are ok.
Expert:  Pete replied 10 months ago.

Did both of these issues occur at the same time here with the shifter and the dash gauges?

Customer: replied 10 months ago.
both happened at exactly the same time. My car was fine, I parked and then an hour later nothing worked. My brake lights in the back also all went at the same time.
Expert:  Pete replied 10 months ago.

I apologize for the delay.

Do you know if when this was checked if the ignition switch was tested at all?

Customer: replied 10 months ago.
the ignition switch was checked. The car starts and can be driven using the override switch to get into gear. I had the brake light bulbs replaced and they went again the next day so must somehow be connected to the transmission issue - and the dash not displaying.
Expert:  Pete replied 10 months ago.

I apologize for the delay.

Was anything after market wired into your vehicle before this fault occurred here at all?

Customer: replied 10 months ago.
No nothing at all.
Expert:  Pete replied 10 months ago.

Unfortunately my info is limited on this model here.

I will open your question up for others here to see if someone else can assist further on this as there may be others here that may have more info on what to check or do with this issue.I hope you can get this resolved with ease.No need to reply to my last post here unless it is a last resort as it will keep your question locked to me and others will not be able to view it.If you feel you want to continue to work with me on this feel free to reply at any time but keep in mind in some cases it can be difficult to fully diagnose or help repair this without seeing your vehicle.

Thanks Pete

Expert:  gomi_otaku replied 9 months ago.

If your brake lights are not coming on, then you need to replace the brake switch- which also is what unlocks the shifter when you step on the brake.