Greetings JACUSTOMER, First let me say I am sorry you have to deal with such problems on a brand new vehicle. Besides being extremely dangerous it is supposed to be a happy experience driving a brand new car and obviously you are frustrated (I know I certainly would be!).
With that said, when the check engine light comes on, the computer will store one or more fault codes that aid us as technicians in finding and isolating the problem in a timely fashion. It sounds like this dealer is a bit confused with the chain of events you have described to me. If you can obtain the fault codes that are stored from this dealer and post them so I can read them , I am sure I can diagnose the problem for you. I don't want to make any more work for you than necessary mind you. But without these codes there are any number of faults that can cause your symptoms. If this is agreeable to you, please respond and I will be more than happy to help you. Again I am sorry for your dilemma. Thank you, Jeffrey
I had to leave my computer and attend to other matters. Did you receive my reply?
Looks like maybe my first reply didn't go through.
I said I will have to get the codes from the dealer's service department tomorrow as they are closed today - assuming they are happy and willing to do that? Will forward to you as soon as I receive them from the dealer.
Hello Again, hope you are there?
Spoke to the dealer today and got the codes.
CZM/CVZUK- (could be CRZUK)
Misalignment - out of signc
They were pretty upset that I had made contact with Chrysler experts in the USA. Had a meeting with the General Sales Manager here in Melbourne who immediately asked his staff how come a customer is talking to Chrysler experts in the States and they haven't!!!
Saw my car in the workshop with nothing happening and no-one seems to know what's going on.
Anyway, this is not your issue but a very poor effort by the dealer as Chryslers main representative in Melbourne. I have a great deal of respect for American people and American technology, so maybe Chrysler needs to look at who is looking after their interests over here.
Hello Again Simon, P0016 has to do with the relationship between the crankshaft and the camshaft timing. There was a Technical Service Bulletin up until 2012 to repair this problem. Specifics are kind of vague, but it involved reprogramming of the Powertrain Control Unit on some vehicles. Other causes can be a faulty crank sensor, faulty cam sensor, open or short in circuitry wiring, or the oil viscosity (which you say they already did). I have attaché a link you may want to copy and show them .Hope this helps. Thank you, Jeffrey
I had a call from the dealer today to say they had bled the Variable Valve Timing Solenoid and the "concern did not re-occur." They said they have done this three times previously but the road test was fine.
What does this mean please? I have not yet seen or road tested the vehicle.
Yes thankyou your answer was a great help and provided me with enough technical information to hold the dealer to account and ask awkward questions. The variable VTS should have been bled properly the first time as you described. The car has now been fixed and test driven successfully. I did approximately 600 klm over the weekend across different terrain and really put the car through it's paces. Without being stupid I undertook some high speed overtaking manoeuvres, vigorous acceleration from a resting position, drove for long periods on cruise control, and drove along some twisting mountainous roads requiring frequent acceleration and braking. The car performed perfectly without a hitch. I was very impressed.
I think this issue exposed a weakness within the dealers service department and I understand they have taken action to remedy this employing two new technicians.
Thankyou for your help. I am a very satisfied customer and gave you the highest rating on the survey.
Best Regards, Simon