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sprinkles08
sprinkles08, ASE Certified Technician
Category: Audi
Satisfied Customers: 22372
Experience:  ASE Master and Advanced level certified. Factory trained with 15 years dealership experience
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My 2011 Soft top is not working, with an error message; Soft

Customer Question

My 2011 Soft top is not working, with an error message; Soft top cannot be used!
JA: How many miles are on the car? Do you have scan tool or a code reader?
Customer: 42,000
JA: What is the model of your '11 Audi?
Customer: TFSI Roadster
JA: Are you fixing your Roadster yourself? What have you tried so far?
Customer: I secured the the top manually myself, but that is it, not sure if there is a reset for the computer
JA: Anything else you want the mechanic to know before I connect you?
Customer: Thank you Pearl, very much
Submitted: 8 months ago.
Category: Audi
Expert:  sprinkles08 replied 8 months ago.

Hello and welcome to JustAnswer!

If you're seeing a message that the top is disabled it's because the module that controls the top has seen a failure in the system. The problem may be electrical or mechanical. If a microswitch input doesn't show a component in the correct state due to a mechanical problem, failed switch or wiring issue then it will prevent operation.

You can try a battery disconnect to clear fault codes if you want. If that doesn't help and there are no visible mechanical problems then a scan tool is going to need to be used to see what fault codes are setting to begin diagnosis.

Customer: replied 8 months ago.
Thanks!
Expert:  sprinkles08 replied 8 months ago.

You're welcome!

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