How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask AudiDoc Your Own Question
AudiDoc
AudiDoc, Independent Audi Shop Owner
Category: Audi
Satisfied Customers: 1695
Experience:  I've been working on Audis since I was 18 and own an independent Audi repair and performance shop
14582033
Type Your Audi Question Here...
AudiDoc is online now
A new question is answered every 9 seconds

Having difficulty getting the boot to close on an Audi 2011

Customer Question

Hello,
Having difficulty getting the boot to close on an Audi 2011 Q5. The electric tailgate will descend when you push the close button, however the lock will not engage.
Have you experienced this before? Many thanks for your help,
Michael.
Submitted: 6 months ago.
Category: Audi
Expert:  Chad Farhat replied 6 months ago.

Hi my name is ***** ***** I will be assisting you

Expert:  Chad Farhat replied 6 months ago.

hi michael , let me check for you , i ll be right back

thanks

Expert:  Chad Farhat replied 6 months ago.

Hi michael , my name is***** will be assisting you

Expert:  Chad Farhat replied 6 months ago.

that what makes the system

Expert:  Chad Farhat replied 6 months ago.

make sure u check fuses

make sure you check power to liftgate actuator

and make sure the lock is not in the closed [position and that is why it is not latching

let me know

Related Audi Questions