I have been in court all day on behalf of a client. I apologize for the delay in response to your question.
No, I have not received the photos you emailed to me via the Just Answer site.
Did you ever receive confirmation from JA that they had been sent to me?
I am going to send you to customer service for help. If they never received the photos, they can take you step by step to send the photos again if they do not have them.
This is what I have been told by representatives of the site:
"Customers can experience issues with the site, their computer, their knowledge of how to use the internet, etc.
Anytime a customer is having trouble with the site, please indicate to them that they can go to http://ww2.justanswer.com/help for assistance. They have an option in the upper right corner for contacting the Customer Service department via email, chat, or phone. Customer service is trained to assist them, and to report any customer-facing issues that may be site-related."
Or phone -
Available 6am to 9pm PST
New Zealand 0800-452-621
United Kingdom 0***-***-****
The rest of the world 1-***-***-****
Address for customer support.