How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Whrlp Master Tech Your Own Question
Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 9681
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
16832328
Type Your Appliance Question Here...
Whrlp Master Tech is online now
A new question is answered every 9 seconds

Regardless of the button I push on my dishwasher W10438345B,

This answer was rated:

Regardless of the button I push on my dishwasher W10438345B, the control light flashes then stays lit and dishwasher does not run. I have read there is a way to try to reset the control panel. What are the steps?
JA: Just to clarify, what's the make and model of your dishwasher? And have you run a diagnostic test cycle?
Customer: I dont remember other than it is Maytag W10438345B. I have not run a diagnostic test cycle; how do I do that?
JA: Do you plan on doing the work yourself?
Customer: As much as I can.d
JA: Anything else we should know to help you best?
Customer: Not that i know of

Hello from Just Answer and the Appliance Category
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 37 Years, I own my own Appliance repair Company
And I teach appliance repair at a local Community College.
I have over 100,000 plus in home repairs and over 80,000 internet repairs under my belt.
You will be paying me for my ANSWER to your Appliance Question,, Not for the repair of your appliance hence the name of this site Just Answer.
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

Can I please have the Full model number of the unit to better assist you ?

And W10438345B is NOT a model number that it the part number of that sticker.

Open the dishwasher the model /serial tag should be on the tank face frame.

It should start like MBD for Maytag built in dishwasher

Customer: replied 5 days ago.
Ok thanks I did not notice that sticker before. Model MBD7749SBM2

Thank you!
Give me a minute or two to pull up information on this model

let`s try this first.

Press and hold Control lock button for 3 seconds and then try to am a cycle and run it . let me know what happens.

Customer: replied 5 days ago.
Nothing happens, lock light remains on.

ok lets try pressing it for 5 seconds then !

And when you press and hold it does the lock light blink?

Customer: replied 5 days ago.
Ok, between the last message and this one, the light went out. Pressing for 5 sec and nothing happens, light does not blink or come back on

ok so if the light is now out ,let`s try to run the unit and see what if anything it does!

Customer: replied 5 days ago.
I pushed quick wash, nothing. I pushed light, nothing. I pushed normal and the lock light flashed, stayed lit a few sec, and then went off.

ok good info !

Let`s unplug the unit for more then 5 minute to reboot the electronic control board then try ti again after you plug the unit back in .

Let me know what happens

Customer: replied 5 days ago.
I don't see the power cord anywhere. Is tripping the breaker okay to reset it?

Yes the breaker will be fine!

Customer: replied 5 days ago.
After 5 min, turned breaker back on. Tried normal cycle, control lock light flashes 3 times, stays on about 1 minute and then goes off.

Ok ,then you have an electronic control board issue ,and it will not clear the issue with the reboot

The electronic control board with in the door will need to be replaced.

The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau.
They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year!
They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!

https://www.repairclinic.com/PartDetail/Control-Board/W10595570/3023124?rcaid=1000070

If you have any questions just reply back to me .

Customer: replied 5 days ago.
Thank you

no problem, always glad to assist you anytime.

If you need me again for any other issues you can request me Whrlp Master Tech.

And Even after you rate me Today if you have a question just reply back to me,
I will still assist you, no extra charges .
But rating me is the ONLY way I get paid for my time.

Please remember to rate my answer today .

And Even after you rate me Today if you have a question just reply back to me,
I will still assist you, no extra charges .
But rating me is the ONLY way I get paid for my time.

Please remember to rate my answer today .

And Even after you rate me Today if you have a question just reply back to me,
I will still assist you, no extra charges .
But rating me is the ONLY way I get paid for my time.

This is NOT a free web site,

Whrlp Master Tech and 3 other Appliance Specialists are ready to help you