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Do you think a door was left open?
Normally when you get frost in there its down to the door not sealing correctly so air can get in and this causes the frosting what you have.
The best thing to do is clear all the frost in there and retry it and see how it goes from there. If the frosting happens again then you need to check the door seals on the freezer door as if its not sealing this will cause the fault you have.
So try that and see how it goes and let me know.