How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 21590
Experience:  Highly accurate diagnostician with over 30 years experience!
Type Your Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

I gave a LG top loading waveforce washing machine that is

Customer Question

I gave a LG top loading waveforce washing machine that is seven years old. I threw in a small load and came back later to check the washing machine. It looked as though the washer completed all cycles however; the lid is still locked and I cannot turn the washing machine back in. The outlet is fine as I plugged in the dryer and it works in that outlet. clothes are in the washer with a locked lid and the machine will not turn on. Any idea what the issue is?
JA: Can you guesstimate how old your LG is? And just to clarify, what's the exact model?
Customer: 2010 model WT 5101HW. LG Waveforce
JA: Do you plan on doing the work yourself?
Customer: Very unlikely. Depends on the issue.
JA: Anything else we should know to help you best?
Customer: Nope. Machine was working fine until tonight.
Submitted: 14 days ago.
Category: Appliance
Expert:  Kelly replied 14 days ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 14 days ago.

Is it totally dead, no lights or response at all?

Customer: replied 14 days ago.
No lights; no response. I just completed a video on YouTube and based on what I saw it could be the noise filter or the PCB. Thoughts?
Expert:  Kelly replied 14 days ago.

It is most likely the noise filter. Do you have a meter to test voltage with?

Customer: replied 14 days ago.
Kelly, I will take it from here. Thanks.
Expert:  Kelly replied 14 days ago.

I understand, thank you.

Expert:  Kelly replied 12 days ago.

Hello, I have not heard back from you and see this question is still open and I was just following up to see if you require further assistance.