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Ask Kelly Your Own Question
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 21147
Experience:  Highly accurate diagnostician with over 30 years experience!
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Have. A whirlpool cells microwave that worked perfectly

Customer Question

Have. A whirlpool cells microwave that worked perfectly until today. We had a power outage last night. Now it has an error code of F7 -and does won't heat
JA: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?
Customer: Approx4 years and model number is ***** t give a model number. Serial number is ***** 2 24 11001
JA: Do you plan on doing the work yourself?
Customer: Oh wat serial number is *****
JA: Anything else we should know to help you best?
Customer: No
Submitted: 7 days ago.
Category: Appliance
Expert:  Kelly replied 7 days ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 7 days ago.

Unplug the microwave for 5 full minutes to reset the electronics. Does it restore operation or change behavior at all? The plug is usually in the cabinet above the microwave.

Customer: replied 7 days ago.
Okay waiting a full 5 minutes...just unplugged
Expert:  Kelly replied 7 days ago.

Thank you. Please let me know what happens after plugging back in.

Customer: replied 7 days ago.
Okay I've plugged it back in and put a glass of water in it to see will heat up
Expert:  Kelly replied 7 days ago.

Great, hopefully it heats up, fingers crossed!

Customer: replied 7 days ago.
No error code after three minutes but it didn't heat either
Expert:  Kelly replied 7 days ago.

Okay, so the issue is that there is a problem with the high voltage inverter or the main relay on the controller. Are you able to perform any electrical testing and are you at all familiar with high voltage components?

Customer: replied 7 days ago.
No
Expert:  Kelly replied 7 days ago.

It would not be safe to have you start poking around in the microwave. If you have it professionally repaired, it will cost around $150 + parts, just FYI. Would you like a servicer referral?

Customer: replied 7 days ago.
Since I know also have a problem with my ge cafe range yes I need someone that can repair both please
Customer: replied 7 days ago.
If it's not one things it's another
Expert:  Kelly replied 7 days ago.

Sure! May I have your zip code, please?

Customer: replied 7 days ago.
84414. In pleasant view/Ogden utah
Expert:  Kelly replied 7 days ago.

And I totally understand, the last two years have been like that for me! LOL

Expert:  Kelly replied 7 days ago.

The company at the link below is very well reviewed in your area and should have no trouble fixing both appliances. I hope the rest of your week goes better! :)

CLICK HERE