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Without knowing your model, let's try this.....
Does it reset and unlock the door?
Turn the Wash selection knob to the left on "Cold". Result: You should see different codes flashing on screen, this is resetting the machine's error, and is exactly what we want.
After a few seconds turn Wash selection knob to "Off".
Turn machine back on.
Unplug the machine for 5 full minutes to reset the electronics. Does it reset and unlock the door?
I will need to get the model number to be of any more help. Post back if you are able to get that number.
Hello, I'm Joel and will be glad to help you today.
I see the other tech opted out so I will help you. You can manually open the door by following the directions below.
look at the bottom right on the front of the machine and you will see a cover for the pump clean out filter, its either gonna be round with a hole in it or a square with a tab to open it, if its round with the small hole stick some type of tool in the hole or a ice pick or whatever you can find and put it in the hole to release the tab then turn the cover and it will come off, if its square the tab on the tab should release it and allow it to release once you have the cover off look on the right side of the pump and you will see a cable clipped to the pump, that is the manual door release cable just pull that cable and the door will open so you can remove your clothes.
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