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My name is ***** ***** I have been repairing appliances for over 40 yrs and I will be assisting you tonight in trying to find out why your appliance is not working. Sometimes, there will be lapses in my replies back to your because of the volume of questions I am answering. But, please be assured that I will be giving you my best effort to help solve your problem.Give me a few minutes to check out the info you have provided, so I can give you an accurate answer.Thanks
Sometimes if the door lock motor is not broken, you can just hold the light switch button in on the side of the oven face and start up the clean cycle. Wait for about 2 minutes during which you should hear or see the latch motor running. Then hit the cancel button to cancel the clean process and the latch should move back into the correct position.
If it doesn't move or run, you have a problem with the latch motor circuit. You will have to take the oven apart and determine what would be causing the latch motor not to run.
If there is anything else I can help you with today or just an additional question about your issue, just let me know.
I thought I would add, that many people think the deposit payment they placed at the sign-up is sent to me after I answer your questions. It is not. It is held by JA until you give me a positive rating and then Just Answer, credits me for the time working with you. Answering your questions is how I make my living and "No rating" = No compensation for my time. I am sure you appreciate my efforts on your behalf,and all I ask it that you take a few moments to "Accept" my answer and rate my efforts with 3-5 Stars on your screen, so I can close your question and proceed to help others that are waiting. Bonuses are always appreciated, but never requiredThank you so very much again for allowing me to help you out today!Don