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Hello and thanks for using JA!
My name is ***** ***** I have been repairing appliances for over 40 yrs and I will be assisting you tonight in trying to find out why your appliance is not working. Sometimes, there will be lapses in my replies back to your because of the volume of questions I am answering. But, please be assured that I will be giving you my best effort to help solve your problem.Give me a few minutes to check out the info you have provided.Thanks
Normally the use guide is just another name for the owners manual.
Is there an issue that is not being addressed in the booklet you have?
OK, let me look and see if I can find some other info for you.
Can you double check that model number. The correct label on the microwave will have a model and serial number on it. The number you listed is not coming up.
That number is ***** the model. The label normally is affixed on the side of the inside of the oven cavity or on the front edge of the cavity opening. It will have a serial number also.
OK, I sincerely ***** ***** is OK
Just reply back when you get things settled out,