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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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It's about my washer. The door is locked but the machine

Customer Question

It's about my washer. The door is locked but the machine on/off and start buttons aren't working. the circuit breaker, outlet and water lines are OK. So, I need your help John
JA: What's the make and model of your washing machine? And can you guesstimate how old it is?
Customer: Whirlpool front load w/direct drive motor. W107775514A and it's about 4 mos. old.
JA: Do you plan on doing the work yourself?
Customer: not unless it's super simple
JA: Anything else we should know to help you best?
Customer: I have let it sit for 30 mins. thinking the computer would reset but that hasn't happened. That's all I know.
Submitted: 13 days ago.
Category: Appliance
Expert:  Tyler Z. replied 13 days ago.

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Expert:  Tyler Z. replied 13 days ago.

Is the locked light flashing or is anything responding at all?