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Ask Joel Swenson Your Own Question
Joel Swenson
Joel Swenson,
Category: Appliance
Satisfied Customers: 2573
Experience:  Owner at Scott's Appliance Repair
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Trying to figure out why my Samsung ice maker is not filling

Customer Question

Trying to figure out why my Samsung ice maker is not filling with water
JA: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?
Customer: RF4287HARS
JA: Do you plan on doing the work yourself?
Customer: Yes Already replaced the water inlet valve due to noisy operation
JA: Anything else we should know to help you best?
Customer: i checked the fill line and it is not frozen
Submitted: 3 months ago.
Category: Appliance
Expert:  Joel Swenson replied 3 months ago.

Hello, I'm Joel and will be glad to help you today.

Please give me a few minutes to review your question and prepare your answer as I may need to look up part numbers, schematics, etc;

Thank you for your patience.

Expert:  Joel Swenson replied 3 months ago.

below are the trouble shooting steps to figure it out, I just screen captured the files so the images are below:

Image 1: click here

image 2: click here

image 3: click here

Here is the info on testing for the ice room sensor

image 1: click here

image 2: click here

and just in case here is the ice room fan testing procedure:

image 1: click here

image 2: click here

image 3: click here

that should help you get to the bottom of the issue, either the ice maker is bad, the ice sensor is bad or the ice room fan motor is not running so its not cold enough for the ice maker to start a harvest, but the above info will help you find out what it is.

We are on the honor system here. Please remember to rate my service by selecting a star at the top of the screen before you leave today, I hope I have earned a 5 star rating. If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance. Tips are not expected but are very much appreciated.

Expert:  Joel Swenson replied 3 months ago.

If the images do not load right away give them a minute and refresh the page they will load, the site I use to upload the images to gets busy at times and it takes a few minutes.

Expert:  Joel Swenson replied 3 months ago.

Hi there,
I see the question is still open and I have not heard back from you is there something else I can help you with?