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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Our WM87120 has suddenly developed a DOOR error message

Customer Question

Good morning: Our WM87120 has suddenly developed a DOOR error message which is not relieved by reshutting the door and leads me to suspect the latch receiver on the cabinet. Is that part available, accessible from behind the door seal, and the seal more-or-less easily removed and reinstalled? Thank you. ***** ********@******.***
JA: How old is the appliance? Have you gotten error messages before?
Customer: The unit is...oh...five years old and the door occasionally doesn't get shut properly and the message works fine.
JA: Do you plan on doing the work yourself?
Customer: That's the plan, although we know how that works with mice and men.
JA: Anything else we should know to help you best?
Customer: Not that I can think of at the moment.
Submitted: 2 months ago.
Category: Appliance
Expert:  Kelly replied 2 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 2 months ago.

The door lock is indeed likely faulty. However, I would closely inspect wiring and connections before replacing it. Can you please double check that model number?

Customer: replied 2 months ago.
WM871120 NBL00
Expert:  Kelly replied 2 months ago.

Hmm, still not working. What brand is the washer?

Customer: replied 2 months ago.
Blomberg
Expert:  Kelly replied 2 months ago.

Ah, that would be why. I have no information on Blomberg, very little is available. I will see if another can help.