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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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My maytag washer which is only 3 months old will not agitate

Customer Question

My maytag washer which is only 3 months old will not agitate and just makes a clicking sound. Spin and rinse cycle work fine
JA: Can you guesstimate how old your Maytag is? And just to clarify, what's the exact model?
Customer: 3 months old and mvwc565fw0
JA: Do you plan on doing the work yourself?
Customer: Yes
JA: Anything else we should know to help you best?
Customer: No that is all.
Submitted: 1 month ago.
Category: Appliance
Expert:  Kelly replied 1 month ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 1 month ago.

Does it agitate in the rinse cycle then?

Customer: replied 1 month ago.
but not nearly as bad as the wash cycle
Expert:  Kelly replied 1 month ago.

So it does agitate but just makes noise when doing so?

Customer: replied 1 month ago.
In the wash cycle when it goes into agitate it barely moves and makes a very loud clicking sound
Expert:  Kelly replied 1 month ago.

So the issue is likely with the drive pulley or the actuator, numbers 16 & 10, in the diagram at the link below. Are you wanting to repair it yourself, even though it is still under warranty?


Customer: replied 1 month ago.
Yeah I was thinking about just getting it done myself
Expert:  Kelly replied 1 month ago.

Check to be sure the nut on the large drive pulley is tight. That has been a source of trouble with these, they work loose. Let me know what you find.

Customer: replied 1 month ago.
Will do, thank you
Expert:  Kelly replied 1 month ago.

Roger that, keep me posted.

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