How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

My washer came up with message de1 but turned on. it is now

Customer Question

my washer came up with message de1 but turned on. it is now not draining??
Submitted: 14 days ago.
Category: Appliance
Expert:  Kelly replied 14 days ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 14 days ago.

Can you hear the pump running?

May I please have your model number so I am able to provide you with accurate, model specific information?

Customer: replied 14 days ago.
the machine has garments in it and has not spun
where will i find the model number
Expert:  Kelly replied 14 days ago.

Is it top loading or front loading?

Customer: replied 14 days ago.
i approve transaction for $5 and $24.
on completion of problem i will approve $24 but not at this point
i await your call
Customer: replied 14 days ago.
it is front loading

Related Appliance Questions