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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Microwave does not heat, 1 yr old model#790-80323310

Customer Question

microwave does not heat
JA: What's the microwave's make and model? And can you guesstimate how old it is?
Customer: 1 yr old model#790-80323310 kenmore
JA: Do you plan on doing the work yourself?
Customer: hope so
JA: Anything else we should know to help you best?
Customer: no
Submitted: 1 month ago.
Category: Appliance
Expert:  Kelly replied 1 month ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 1 month ago.

Does it sound the same as it always has, even though it is not heating?

Customer: replied 1 month ago.
Expert:  Kelly replied 1 month ago.

Okay, o the magnetron has likely failed. Do you have any electrical test equipment, like a clamp on meter to measure current?

Customer: replied 1 month ago.
i would rather not talk
Expert:  Kelly replied 1 month ago.

Sorry for the auto call offer, I have no control over those.

Expert:  Kelly replied 1 month ago.

The magnetron has likely failed. Do you have any electrical test equipment, like a clamp on meter to measure current?

Customer: replied 1 month ago.
i need to get help with my microwave that does not heat
Expert:  Kelly replied 1 month ago.

Did you not see my reply?

Expert:  Kelly replied 1 month ago.

The magnetron has likely failed. Do you have any electrical test equipment, like a clamp on meter to measure current?

Customer: replied 1 month ago.
No
Expert:  Kelly replied 1 month ago.

Would you like information on replacing the magnetron?

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