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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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I just discovered my cooktop won't function and there is

Customer Question

Greetings, I just discovered my cooktop won't function and there is electricity to the unit. Is there a fuse in the unit I need to replace?
JA: Did you double-check the thermostat? And what about the unit's filters?
Customer: Where is the thermostat?
JA: Do you plan on doing the work yourself?
Customer: If I can.
JA: Anything else we should know to help you best?
Customer: Not that I know of.
Submitted: 15 days ago.
Category: Appliance
Expert:  Joel Swenson replied 15 days ago.

Hello, I'm Joel and will be glad to help you today.

Please give me a few minutes to review your question and prepare your answer as I may need to look up part numbers, schematics, etc;

Thank you for your patience.

Expert:  Joel Swenson replied 15 days ago.

Hello, I'm Joel and will be glad to help you today.
Please provide me with the model number of the unit you are needing help with so that I can give you model specific information, as soon as I get that information I will get your answer prepared as soon as possible. Thank you for your patience.

Customer: replied 15 days ago.
Kg 291 ca
Customer: replied 15 days ago.
Writing is fine.
Expert:  Joel Swenson replied 15 days ago.

is that a Gaggenau?

Customer: replied 15 days ago.
Expert:  Joel Swenson replied 15 days ago.

Ok in that case I will have to opt out and let another expert help you as I do not have not worked on many Gaggenau units so I will opt out so that a expert that has can help you with that, thanks.

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