Need Appliance Repair Help? Ask a Technician for Answers ASAP
The error display says H and the washing machine will not work and I can't open the doorJA: What's the make/model of your device? How old is it?Customer: NA-148VG3 econavi about 4 years oldJA: How long has this been going on? What troubleshooting have you tried?Customer: Just happened today Tried what it says in the manual turned it off and then bac onJA: Anything else you want the electronics expert to know before I connect you?Customer: No that's it thanks
Hello and welcome to just answer my name is ***** ***** I will be the one to assist you. Do you happen to have a number that is coming up with the H letter? If not try putting your unit onto the drain spin cycle to get it to drain the water and it should unlock. If that does not work let me know we are going to have to manually unlock the door by either lifting the lid or removing the kick plate at the bottom (if applicable) and pulling the door release switch in order to unlock the door. Hopefully the drain spin cycle works though. Its much easier.
Your washer will not drain or work because your outlet filter is clogged or an unusually heavy load. The small door is on the left side front bottom of your washer. Remove the door with a putty knife or thin butter knife inserted in the middle top of the access panel door. Drain the water from the filter housing by pulling the tube out of the clip and unplugging, allow it to run into a bucket while the machine is in spin only mode. This mode is reached when the washer is first turned on press the spin button until no spin is reached then run. Run in this mode until there is no water draining from the tube in the bucket. Keep the tube as low as possible.When water has stopped coming out of the tube turn off the washer and unplug from the wall. This step is important because this resets the fault. Expect some water to come out when you open the filter housing by turning counterclockwise until you can pull the filter from its housing. Clean out your filter, return to housing turning clockwise until seated and recap the tube and place in the holder, refit the cover and plug back into the wall. Fixed. You may also need to lighten the load a bit but I always try full on load anyways. If it fails again just lighten, unplug wait >1 minute then re-plug and run.
I will open this up to other experts.