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Hi, I'm Mike and I have 20+ years of experience in the home improvement field. I'll be glad to assist you today.
What type of appliance is it that has the failing element?
How did you test the element to determine that it is failing?
Have you tested the element? Are you familiar with testing voltages with a multimeter?
Before there is any discussion over the phone, will you provide the model number of the dishwasher?
If you do not find it inside the door then remove the bottom plate on the front. There are two screws that hold the plate on. You may have to get right down on the floor and look with a flashlight to find the screws. There should be a sticker or information booklet behind the plate.
There is a plate all the way at the bottom below the door. The screws are up a bit from the floor. You may have to look with a flashlight to locate the screws.
I understand you are USA based whilst I live in Adelaide Australia and unfortunately your information is of no further use to me and I have been in touch with the Australian distributors for Ariston and they have been most helpful to me I have requested a refund of monies paid AUD39.00 as I consider the service unsatisfactory and your 30 days guarantee if not satisfied with a refund of my money returned thanks John ****