How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
12064207
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

I've got what looks like small grains of black dust

Customer Question

I've got what looks like small grains of black dust (charcoal) inside my ge monogram freezer, what is it? is there filter that needs to be replaced?
JA: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?
Customer: about ten years, but have had the problem awhile
JA: Do you plan on doing the work yourself?
Customer: depends what it is
JA: Anything else we should know to help you best?
Customer: no
Submitted: 3 months ago.
Category: Appliance
Expert:  Kelly replied 3 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 3 months ago.

May I please have your model number so I am able to provide you with accurate, model specific information?

Customer: replied 3 months ago.
I'm sorry I know that would help, but I'm not at home and won't be for awhile, cancel the session until i get the info
Expert:  Kelly replied 3 months ago.

Sure, you can just reply when you can, there is no time limit! Have a great day. I look forward to hearing from you at your convenience! :-)