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Hello and welcome to just answer my name is ***** ***** I will be the one to assist you. It sounds like the problem may be with the door lock. Do you hear a click sound when you shut the door and hit the start button if not then that is what your problem is. I will need your model number in order to help you find the correct part to install this.
Ok what is the model number of your unit? It should be located on the inside of the door. The problem is your door lock. When it will not lock it will not start.