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So you are correct, the fan should work all the time during the convection setting as long as the door is closed. If the fan isn't running even if the door is closed, then you would need to pull the oven out, remove the back sheet metal panel and test power at the convection fan to see if you have 110 volts when it should be running. If you do have 110 volts, you need to replace the convection motor. If you don't have 110 volts, replace the control board because it's not sending power to the convection fan and it should.
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