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The only reason the freezer door wouldn't open is if there is ice build up preventing the unit from opening or if the rails have jammed up on the freezer drawer. The problem with fixing it is the only thing you can do is remove everything in the refrigerator section and unplug the refrigerator for 24 hours or so. The ice jamming the drawer from opening needs to thaw out and it doesn't defrost quickly at all because it acts like a cooler even when unplugged. You'll have to give it at least 12 hours, then try every couple hours to see if it has thawed enough that you can open the drawer. If after 24 hours the drawer still won't open, then the rails are just jammed and there is nothing you can do but force the door open which will further damage the faulty rail, but the rail would need to be replaced anyways. That being said, it's almost always an issue with the drain line backing up behind the back panel in the freezer and leaking onto the floor inside the freezer and freezing the door shut when this occurs.
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Either you'll need to wait longer if there is that much ice build up and it's still thawing, or you have to force the drawer open, it's that simple. There are no other options to opening the drawer. If you think there is still ice inside, give it longer to thaw. If you think there is no more ice left, then you have to yank on the door as carefully as you can to force it open because there is no other way at that point.