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So you are correct that the error means that the washer thinks it can't unlock properly. This is not something you can just reset unless unplugging the washer resets the electronics. The door latch is giving a bad signal to the board thinking that the latch isn't opening up to release the lid. Whether the lid really is locked or unlocked doesn't matter, the latch isn't giving a good signal so the latch would need to be replaced. If the unit is still under warranty, I'd call warranty and they'd replace the latch at no charge.
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Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?