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Can you hear a fan running in the freezer section?
Can you see any frost on the back wall inside the freezer?
The frost is the reason you are having temperature issues, it is blocking air flow. Are you able to perform some light disassembly?
Excellent! Please allow me just a few minutes to prepare some information for you, thank you!
In the diagram at the link below, see number 214. Can you remove that panel and expose the heater (number 230) and the evaporator coil (number 228)?
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Thank you, ***** ***** know what you find! Be careful of the metal edges behind that panel and don't use anything to chip at any ice or frost!
You are very welcome!