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So the first thing you'll need to do is pull everything out of the freezer and remove the screws going into the back sheet metal panel. Remove the icemaker if you have the icemaker option and pull the entire back panel out of the freezer. You need a multimeter to test continuity through the defrost heater that runs along the bottom of the silver coils as well as through the defrost thermostat clipped onto the top of the silver coil. If either part has no continuity, replace it because it's stopping the unit from defrosting properly. If both parts check good, your main control board would have to be replaced because it's not controlling the defrost cycle properly.
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