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Since you don't know the model number, check the control panel and see if one of the buttons has a pad lock symbol or says "control lock" on it or something like that which you need to press and hold for 5 seconds to remove the control lock. Try each button one at a time for 5 seconds if you can't find one. If that doesn't work, try unplugging the oven for 5 minutes to see if the electronics will reset. Other than that, either the latch has just failed or the control panel is locked. If you can set self clean and the buttons respond, then the control panel isn't locked to try to set and cancel self clean. If the self clean button won't respond and won't beep or anything when you push it, then your panel is still locked and you need to press and hold the correct button to unlock it.
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