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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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My whirlpool toploader won't start this has happened before

Customer Question

My whirlpool toploader won't start this has happened before always after I used sanitary cycle
JA: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?
Customer: 8 years old sorry not at home
JA: Do you plan on doing the work yourself?
Customer: we had power out after a storm when it came on worked petfect
JA: Anything else we should know to help you best?
Customer: Want to know how to reboot the system
Submitted: 20 days ago.
Category: Appliance
Expert:  Tyler Z. replied 20 days ago.

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Expert:  Tyler Z. replied 20 days ago.

Do you have a model number located on a sticker below the lid down near the hinges so I can better assist you?

And to be clear the washer is 100% dead right now correct? There is no water in the tub?

Customer: replied 20 days ago.
Nothing
Expert:  Tyler Z. replied 20 days ago.

Do you have a model number located on a sticker below the lid down near the hinges so I can better assist you?

Customer: replied 20 days ago.
I will be home after 4 eastern time will contact then
Thank yo
Expert:  Tyler Z. replied 20 days ago.

ok

Customer: replied 20 days ago.
WFW92005Q00
Expert:  Tyler Z. replied 20 days ago.

You said your washer was a top loader. This model is for a front load washer.

Customer: replied 20 days ago.
Sorry you are correct
Expert:  Tyler Z. replied 20 days ago.

I don't even know what that means, but I waited several hours and now I have no idea what you are talking about so I apologize but I'm going to opt out and wish you the best.

Customer: replied 20 days ago.
Ok thanks

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