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So unfortunately the microwave just doesn't think that the door is closing which is why it's telling you to open and close the door. There are 3 door switches and if 1 or 2 of the switches trigger but not the 3rd one, then it will give you this message. Possibly if the unit was dropped it is out of alignment, but the unit should have a functional 1 year warranty even if it is an opened box (unless otherwise stated by the store at the time of purchase). So, I would either return the microwave or call warranty because either something isn't aligned properly or one of the switches came faulty from the factory.
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That could possibly explain why the switch isn't being pressed properly when the door is shut. You can remove the entire outer shell and try to straighten and tighten everything up, but other than that it would really require new parts.
As for warranty, you would call Samsung. Best Buy can tell you who is authorized in your area. Samsung's number is *****
The question is $28 ($5 for the good faith deposit and the remaining once I sent you the answer). Unfortunately we can't control whether or not you can fix the problem or not. You are paying for our time, it's New Years and I assure you I have other things I could be doing for free.
If you take your microwave apart, you'll void your warranty so I wouldn't be taking it apart unless it's definitely out of warranty due to it being an out of box appliance or something like that.