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My name is ***** ***** I have been repairing appliances for over 40 yrs and I will be assisting you tonight in trying to find out why you appliance is not working. Sometimes, there will be lapses in my replies back to your because of the volume of questions I am answering. But, please be assured that I will be giving you my best effort to help solve your problem.Give me a few minutes to check out the info you have provided.
It has been a very busy night.
You do not have to remove the top of the washer to gain access to the pump. You only need to tip the washer up against the wall and the pump is located on the bottom of the tub. It is held in a 2 or 3 screws and just pops out. Once you get it out, you can check the pump and look up into the bottom of the tub to make sure there is not an article of clothing blocking the inlet.
it looks like this:
click here for photo