Need Appliance Repair Help? Ask a Technician for Answers ASAP
Hello from Just Answer and the Appliance Category My name is Woody. I will be glad to assist you today. I have been servicing ALL Major Brands of Appliances for 36 Years, I own my own Appliance repair Company And I teach appliance repair at a local Community College. I have over 100,000 plus in home repairs and over 80,000 internet repairs under my belt. You will be paying me for my ANSWER to your Appliance Question,, Not for the repair of your appliance hence the name of this site Just Answer. I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.
Can I please have the Full model number of the unit to better assist you ?
open the oven door on the right hand side should be the model /serial number tag
Thank you! Give me a minute or two to pull up information on this model
Before proceeding, press OFF, OFF, START on the lower oven display to enter Diagnostics Mode. Then press ERROR CODE to verify the error codes.
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This is normally due to your credit card company not releasing the money to Just Answer. BUT I'm happy to continue corresponding with you here on our CHAT as we are now to assist you on your question.
ok I just wanted to be sure.
Do you have a Volt-Ohm meter and know how to use it? to be able to do any component or voltage testing
The main appliance manager control board is on the left side of the oven .
So you will need to pull the oven out of the cabinet and remove the left side panel to do this testing.
is this something you feel you can do?
yes It could be water issue.
If the boiler was run out of water or it did not have enough water in it ,could be a faulty NTC sensor , or even something as simple as a loose wire.
I will be on line Monday .
And We can ONLY communicate thru Just Answer either thru this chat or their Premium service system.
I am not allowed to give out my personal info .
even the phone call system goes thru a third party connecting us.
yes the boiler is the water compartment that you pour the water into ..from the front.
The boiler is located on the left rear corner and the NTC sensor is mounted on the boiler .
It is actually part of the boiler assembly.
ok So you have your unit hooked up to a water supply .
That is the newer design, the older design you had to pour water into the boiler thru a spout in the front just below the microwave door.
No you could not have emptied the tank , it has no drain .
once water comes in it just sets there until it needs more , which is just more stuff to go wrong with the unit.
Looks great but is more or less useless in real life.
as stated earlier You either have a faulty NTC sensor or possibly a loose connection or it could even be an issue with in the electronic control board .
But with out testing the NTC there is NO way to know !
And your not paying me to just guess correct?
here is a screen shot of the tech sheet .yours should be right behind the console area.
The first one shows the boiler at the left rear of the oven cavity .
And the second one shows the NTC ohm readings
here is a better image of the NTC readings
On the bottom left corner , the third attachment I sent you has a blow up of the NTC sensor specs.
The NTC sensor is on the boiler it is part of the boiler item # F