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Is the ice maker in the refrigerator part or in the freezer drawer? The model tag is usually on the ceiling of the refrigerator.
If you feel in the area where the ice bucket is, is it freezer temperature in there?
Can you feel ice in the ice maker that has not dumped or is it dry?
If you look up on the top of the cabinet, in the left rear corner, you will see a small tube (see number 2 at link below). If you push on that, is it hard, like it is frozen and plugged with ice?