How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
12064207
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

The ice off light is ON and no ice is being made. I pus the

Customer Question

The ice off light is ON and no ice is being made. I pus the reset button bt no change
JA: Just to clarify, what's the make and model of the appliance? And has it done this before?
Customer: Samsung RFG297HDRS
JA: Do you plan on doing the work yourself?
Customer: Yes
JA: Anything else we should know to help you best?
Customer: This just happened during the holidays.
Submitted: 6 months ago.
Category: Appliance
Expert:  Joel Swenson replied 6 months ago.

Hello, I'm Joel and will be glad to help you today.

When you hit the reset button on the ice maker did the ice maker motor turn at all?