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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Put a load of whites in machine this morning. it filled with

Customer Question

put a load of whites in machine this morning. it filled with water and has stopped working. It is a top load HE Maytag Brazos
JA: Can you guesstimate how old your Maytag is? And just to clarify, what's the exact model?
Customer: about 4 years I think
JA: Do you plan on doing the work yourself?
Customer: if possible
JA: Anything else we should know to help you best?
Customer: I unplugged it and now it does not get out of the sensing mode. It looks like the tub has dropped down a little. I guess that is normal?
Submitted: 2 months ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 2 months ago.

Hello from Just Answer and the Appliance Category
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 36 Years, I own my own Appliance repair Company
And I teach appliance repair at a local Community College.
I have over 100,000 plus in home repairs and over 80,000 internet repairs under my belt.
You will be paying me for my ANSWER to your Appliance Question,, Not for the repair of your appliance hence the name of this site Just Answer.
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

Can I please have the Full model number of the unit to better assist you ?

The model number is ***** the lid at the rear of the opening on top loaders .If you open the washer lid ,
under the lid NOT on the lid ,but under the lid at the rear of the opening will be the manufactures model and serial number on a silver tag.

Customer: replied 2 months ago.
MOD MVWX500xW0. SER C05331172. I think it is 4 or 5 years old. It is a Maytag Bravos
Customer: replied 2 months ago.
Is the call an addition $24 to $24 l just paid?
Expert:  Whrlp Master Tech replied 2 months ago.

Yes the call is additional !

Give me a minute or two to pull up information on this model

Expert:  Whrlp Master Tech replied 2 months ago.

is the lid locked?

and or is the lid lock light on , on the console?

Customer: replied 2 months ago.
It was on; we have unplugged & reset; took the clothes out & it is now draining.....
Expert:  Whrlp Master Tech replied 2 months ago.

ok so after it drains and hopefully spins lets try to run another cycle with out clothes in the unit and see what it does.

Customer: replied 2 months ago.
Ok
Expert:  Whrlp Master Tech replied 2 months ago.

just let me know what it does or does not do !

Customer: replied 2 months ago.
Ithe worked fine; going to try with a load of clothes now...
Expert:  Whrlp Master Tech replied 2 months ago.

Ok Great ,just let me know if you have any questions .

Expert:  Whrlp Master Tech replied 1 month ago.

I see you have NOT replied back to me .
Do you still need assistance on your question?