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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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I have a sears kenmore dishwasher model 13963 that leaks

Customer Question

I have a sears kenmore dishwasher model 13963 that leaks intermittentlyrics from the bottom of the door.
JA: Can you guesstimate how old your Kenmore is? And just to clarify, what's the exact model?
Customer: Model 13963. Purchased in 2013.
JA: Do you plan on doing the work yourself?
Customer: No. I want an idea of what the repairman should be looking for. This is the second time for this call.
JA: Anything else we should know to help you best?
Customer: THAT'S it. The leaking problem is the issue.
Submitted: 3 months ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 3 months ago.

Hello from Just Answer and the Appliance Category
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 36 Years, I own my own Appliance repair Company
And I teach appliance repair at a local Community College.
I have over 100,000 plus in home repairs and over 80,000 internet repairs under my belt.
You will be paying me for my ANSWER to your Appliance Question,, Not for the repair of your appliance hence the name of this site Just Answer.
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

Can I please have the Full model number of the unit to better assist you ?

A Kenmore model number is ***** digits long and will look like 123 .(###) ###-####

Open the dishwasher door the model /serial will be on the tank face frame right hand side.

Customer: replied 3 months ago.
Here is the complete Kenmore model # 66513963K017
Expert:  Whrlp Master Tech replied 3 months ago.

Thank you!
Give me a minute or two to pull up information on this model

Expert:  Whrlp Master Tech replied 3 months ago.

ok And the unit is leaking from the door or from under the unit on the floor?

Customer: replied 3 months ago.
No, it is leaking from the door onto the wood floor.
Expert:  Whrlp Master Tech replied 3 months ago.

ok so you can see it dripping from the door panel?

Or you just see it on the floor?

Customer: replied 3 months ago.
Both.
Customer: replied 3 months ago.
I also felt the bottom of the door and it was wt.
Expert:  Whrlp Master Tech replied 3 months ago.

ok what type of detergent do you use? powder or gel

Do you run the hot water at the closest sink , before you run the dishwasher ?

And is this something that has been happening from day one or did it just start happening?

Expert:  Whrlp Master Tech replied 3 months ago.

I see you have NOT replied back to me .
Do you still need assistance on your question?