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Hello and welcome to Just Answer. My name is ***** ***** I will be helping you with your Whirlpool refrigerator. Please give me a moment to review your model. By the way, who am I speaking with?
Hi Jim. I will open this up to other experts as I will have to be away from my desk for a while. Thank you.
Hi, welcome to Just Answer. Sorry to hear you are having appliance trouble, I know how frustrating that can be! My name is ***** ***** I look forward to helping you!
Is there a sheet of ice on the freezer floor?
Okay, so that is an easy fix! Please allow me just a few minutes to prepare some information for you, thank you!
The defrost drain is frozen shut and will need to be thawed. The easiest way is to allow the drain to thaw naturally with the doors open for 24 hours or you will have to disassemble the entire freezer to get the rear panel off. This is a known issue on this model and one that a kit has been designed for. The link below is to the kit and also a video showing how it is installed.
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