How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Webb-Guy Your Own Question
Webb-Guy
Webb-Guy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 960
Experience:  maitenance tech at casto
95800582
Type Your Appliance Question Here...
Webb-Guy is online now
A new question is answered every 9 seconds

The lights in my freezer door are out and I can't get any

Customer Question

The lights in my freezer door are out and I can't get any ice or water. I haven't changed the filter in quite a while. Can this be the problem? It is a Kitchenaide refrigerator.
JA: What's the make and model of the fridge? And can you guesstimate how old is it?
Customer: Kitchenaide KSF26C4WH bought in2013
JA: Do you plan on doing the work yourself?
Customer: I'm going to try. I'm a 90 year old woman.
JA: Anything else we should know to help you best?
Customer: No
Submitted: 11 days ago.
Category: Appliance
Expert:  Webb-Guy replied 11 days ago.

Hello and welcome to just answer my name is ***** ***** I will be the one to assist you. It sounds like what may have happened is your dispenser control board has went bad causing this issue. The water filter would not cause the lights to not come on. First lets try a simple reset by unplugging or turning off the breaker to the unit for 5 minutes and see if that will reset it. If it does not then you will need to replace the control board which is not a hard task at all.

Related Appliance Questions