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Webb-Guy
Webb-Guy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1196
Experience:  maitenance tech at casto
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My frigidaie washer won't actually spin it only slowly

Customer Question

my frigidaie washer won't actually spin it only slowly rotates about 10 times in each direction but never speeds up to spin
JA: What's the make and model of your washing machine? And can you guesstimate how old it is?
Customer: fridgidaire FAFS4272LWO
JA: Do you plan on doing the work yourself?
Customer: probably if I can
JA: Anything else we should know to help you best?
Customer: not that I can think of
Submitted: 1 month ago.
Category: Appliance
Expert:  Webb-Guy replied 1 month ago.

Hello and welcome to just answer my name is ***** ***** I will be the one to assist you. Lets try putting your unit into diagnostics mode to see if we can retrieve any codes. It sounds like your motor may possibly be going out on you but lets see if we can verify that first.

http://manuals.frigidaire.com/prodinfo_pdf/Webster/134542000.pdf

Customer: replied 1 month ago.
Ok what do I need to do?
Expert:  Webb-Guy replied 1 month ago.

do you see the diagram that I sent to you?

http://manuals.frigidaire.com/prodinfo_pdf/Webster/134542000.pdf

Customer: replied 1 month ago.
Expert:  Webb-Guy replied 1 month ago.

page 2 has diagnostics

Customer: replied 1 month ago.
Ok so I have a digital display with a know that rotates 360° but has no start or drain/spin position
Customer: replied 1 month ago.
20161128_172604. 20161128_172534
Customer: replied 1 month ago.
Ok so what should I do?
Expert:  Webb-Guy replied 1 month ago.

just one moment the photos will not open for me but I am trying to locate your service manual for your model.

Customer: replied 1 month ago.
Ok no problem didn't know if I lost you
Expert:  Webb-Guy replied 1 month ago.

nope was just having some internet issues was all.

Expert:  Webb-Guy replied 1 month ago.

tell me if this works

To enter the Diagnostic Mode, I am following the Service Manual indications :

Step 1 Turn the Program Knob to the start position, Spin Only.
Step 2 Press Start/Pause to start the cycle and save it.
Step 3 Press Cancel to stop the cycle and turn off the LEDs.
Step 4 Press Cancel again to turn on the LEDs.
Step 5 Within 5 seconds, press and hold the Options and Start/Pause buttons until LEDs start sequentially chasing, then release buttons.

Customer: replied 1 month ago.
What does save it mean on start the cycle because the cancel turns it off but not back on
Customer: replied 1 month ago.
not exactly sure what the options button is?
Expert:  Webb-Guy replied 1 month ago.

I unfourtnaly can not find a service manual for your model at this time and I do not want to make you wait on me to get my hands on it so I will open this up to other experts which may have it on hand. In the event I find it I will chime back in if someone hasn't reached out to you.

Customer: replied 1 month ago.
Ok thanks
Expert:  Webb-Guy replied 1 month ago.

I noticed that nobody has stepped in to help so although I have still not found a service manual for your unit I did not want you sitting and waiting with no response. So here are the commonly faulty parts when it comes to a washer not spinning. These are all issues with your particular washer and most of these issues have videos on how to test and replace the parts.

https://www.repairclinic.com/RepairHelp/How-To-Fix-A-Washing-Machine/38-2-711345-/Frigidaire-Washer-won-t-spin-FAFS4272LW0

Expert:  Webb-Guy replied 1 month ago.

I am just checking in with you to see if you had the chance to look over the parts I had sent you?