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AppTech8579
AppTech8579, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1570
Experience:  worked on appliances for around 10 years
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My neptune mah9700aww will not empty water. i pulled the

Customer Question

my neptune mah9700aww will not empty water. i pulled the pump and it is clear of coin stc. hooked it up to power and it spins freely. tubes are clear to drain. released all liquid and reinstalled pump. no go???
JA: Just to clarify, what's the make and model of the appliance? And has it done this before?
Customer: maytagMAH9700AWW
JA: Do you plan on doing the work yourself?
Customer: yes
JA: Anything else we should know to help you best?
Customer: no other apparent issues. when i set a spin only or rinse and spin the cycle goes and the pump is vibrating, but no water passes to drain and the cycle continues to completion
Submitted: 4 months ago.
Category: Appliance
Expert:  AppTech8579 replied 4 months ago.

If the pump is clear and hoses are clear, then the door switch, drain pump or control board are faulty and need to be replaced.

Using the Star Rating Chart at the top of your page and rating me at least a 5 star is how I receive payment for helping you. Please if you do not understand my answer, don't hesitate to ask for more help. BONUSES appreciated.

Customer: replied 4 months ago.
My pump is being activated during cycle and was rotating when i tested it out of the unit the water drained when i disconnected feed tube and the drain tube is clear
Expert:  AppTech8579 replied 4 months ago.

Is the door switch working properly?

Expert:  AppTech8579 replied 4 months ago.

Im sorry I do not have access to a phone.

Customer: replied 4 months ago.
okay,looks like we have reached the end of the trail. The pump and lines are clear and the pump is being activated.
Expert:  AppTech8579 replied 4 months ago.

If the pump and door switch are good then the main control board will need to be replaced as it is not getting signal from the pump.

Customer: replied 4 months ago.
The phne line is rarely
Expert:  AppTech8579 replied 4 months ago.

I do not have access to call you.

Customer: replied 4 months ago.
please do not share that # as i rarely give it out
Customer: replied 4 months ago.
Expert:  AppTech8579 replied 4 months ago.

No one will be bale to access your phone number so no worries.