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Most models gravity/siphon dispense. You may need to use a more diluted softener if it is blocking the tubes.
May I please have your model number so I am able to provide you with accurate, model specific information?
See the attached page. That system uses an electric pump. If there is blockage, it could have caused the hose to pop off. You will probably only need to remove and clean the hoses and the tank sensor.
Take care, I will see who I can find.