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Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.
So unfortunately if the unit is only going down and won't go up even when the down button is pressed, it means that your control board has failed. Try to unplug the oven for 5 minutes to see if the electronics will reset. Other than that there really isn't anything you can do but replace the front interface control board. You'll need the model number too look up the part however. The model number is ***** on a sticker around the front frame of the oven and can be seen if you open the door or remove the drawer below the door if there is one.
Not a problem but I'm sorry about the bad news. I appreciate you coming back after your refrigerator I helped you with before as well.
well for your sake I hope not. Please remember to rate my service by selecting a star at the top of the screen before you leave today and if you need anything else just let me know.