How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask AppTech8579 Your Own Question
AppTech8579
AppTech8579, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1549
Experience:  worked on appliances for around 10 years
76126576
Type Your Appliance Question Here...
AppTech8579 is online now
A new question is answered every 9 seconds

Used self cleaning part for oven, now range top doesn't

Customer Question

Used self cleaning part for oven, now range top doesn't work? Oven still works, but nothing for range top works, lights, buttons, nothing
JA: Just to clarify, what's the make and model of the appliance? And has it done this before?
Customer: ge profile about 5 years old, never had any problems with it
JA: Do you plan on doing the work yourself?
Customer: I would like to, I work on aircraft for a living
JA: Anything else we should know to help you best?
Customer: I can troubleshoot if I had a service manual
Submitted: 2 months ago.
Category: Appliance
Expert:  AppTech8579 replied 2 months ago.

Do you have the model number?

Customer: replied 2 months ago.
MODEL JB988TOK3WW SERIAL LM240419Q
Expert:  AppTech8579 replied 2 months ago.

Please allow me a moment to get this info. I do not have access to a phone to make a phone call.

Expert:  AppTech8579 replied 2 months ago.

You will need to replace the control to fix this.

Using the Star Rating Chart at the top of your page and rating me at least a 5 star is how I receive payment for helping you. Please if you do not understand my answer, don't hesitate to ask for more help. BONUSES appreciated.

Customer: replied 2 months ago.
What control? Does one control, control all of the key pads for range? None of the keypads work
Expert:  AppTech8579 replied 2 months ago.

Can you make sure the model number is *****?