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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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My OTR keeps showing open/close door when I try to show

Customer Question

My OTR keeps showing open/close door when I try to show cook time.
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: a day
JA: Do you plan on doing the work yourself?
Customer: Hopefully, if it is a simple fix. Which means a matter of pushing a few buttons to reset it.
JA: Just to clarify, what's the make and model of the appliance? And has it done this before?
Customer: model WMH 53520CS. This is the first time. I did it once yesterday.
JA: Anything else we should know to help you best?
Customer: no
Submitted: 1 month ago.
Category: Appliance
Expert:  Kelly replied 1 month ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 1 month ago.

I suspect there is a door switch that may be having issues or the control is having trouble. Can you please unplug it for 5 minutes and see if the behavior changes? The plug in should be in the cabinet above the microwave.