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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Kenmore elite oasis washing machine has stopped working and

Customer Question

Kenmore elite oasis washing machine has stopped working and the code on the screen is Ld
JA: Can you guesstimate how old your Kenmore is? And just to clarify, what's the exact model?
Customer: its around 8 years old and Oasis HE canon quiet pak
JA: Do you plan on doing the work yourself?
Customer: yes if possible
JA: Anything else we should know to help you best?
Customer: what do we do to fix it.
Submitted: 11 days ago.
Category: Appliance
Expert:  Eng-Tech replied 11 days ago.

Hello and welcome to Just Answer. My name is ***** ***** I will help you with your Kenmore washer. Please give me the model number found under the lid hinge.

Customer: replied 11 days ago.
Expert:  Eng-Tech replied 11 days ago.

Thank you. One moment while I look that up.

Expert:  Eng-Tech replied 11 days ago.

When the washer stopped working, did it leave water in the tub?

Customer: replied 11 days ago.
it did
Expert:  Eng-Tech replied 11 days ago.

This is a common problem. You very likely have an obstruction either by a kinked drain hose - or more likely , something stuck in your pump. Your Kenmore Oasis is made by Whirlpool. So let me get a few videos of washers that have the same insides as yours that instruct you about how to remove the pump. One moment please.

Expert:  Eng-Tech replied 11 days ago.

Please note that one or more of these may be pump replacement videos, but you likely do not need to replace the pump, but rather unclog it.

Is there anything else I can answer for you?